A native webhook integration that auto matches the contact, logs the full call to the GHL timeline, and stores a clickable recording link your managers can open without ever signing into Dialpad. No Make. No Zapier. No monthly middleware fees.
Your account team runs roughly 20 hours of calls per day. You need all of it inside GHL automatically, with no third party platform in the middle and no ongoing subscription cost. Here is exactly what gets delivered.
Dialpad fires on call.ended straight into your GHL workflow. No Make, no Zapier, no paid automation layer.
Look up the contact by phone on every call. Found, log against it. Not found, create a new GHL contact from the Dialpad data.
Date and time, duration, agent name, call direction, and disposition all written to the contact timeline.
Recording link saved in GHL and openable by any team member or manager, without a Dialpad login.
You asked whether native GHL webhooks are enough or a custom script is needed. The honest answer: native handles most of it, but not all of it reliably. A tiny script in front makes the whole thing robust, and it costs nothing to run.
The raw Dialpad recording link almost always still requires a Dialpad login to open. Storing that link alone does not actually give your managers access. The clean fix is to pull the recording through the Dialpad API, push a copy to your shared Google Drive folder, and store that permanent team accessible link in GHL. That is why your "nice to have" Drive step is really the part that makes true one click access work. It is built in from day one.
Why the small script: it validates Dialpad's signed webhook, normalises phone numbers so matching never misses, waits for the recording to be ready before fetching it, and re-hosts it for access. Your call volume sits far inside the Cloudflare free tier, so hosting is confirmed at $0 per month.
Configure a call.ended webhook scoped to your account management team, with signature validation set up.
Parse the payload, normalise the phone number, and prepare the call data for GHL. Free tier hosting, no monthly cost.
Fetch the recording via the Dialpad API once ready, copy it to your shared Google Drive folder, and generate the permanent link.
Find or create the contact, write the full call note to the timeline, and populate custom fields including the clickable recording link.
Inbound and outbound, matched and brand new contacts, and missed call edge cases all verified with real test calls.
A walkthrough video plus a one page reference with direct links to every part of the setup.
Dialpad subscription, GHL fields, and connector scaffolded.
Contact matching, logging, and recording backup wired up.
End to end across every call scenario and edge case.
Loom, documentation, and go live.
A GHL Certified Admin agency focused on automation and webhook integrations between phone systems and GoHighLevel. This is the kind of build we do regularly.
Pick a time below for a quick call. We will confirm scope, walk through the setup, and lock the retainer and hourly rate into the contract before any work begins, exactly as requested.